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eSIM not connecting on your Motorola? Here’s the fix

Direct answerOn a Motorola: Settings → Network & internet → SIMs → tap the eSIM line → turn on Roaming and confirm that Mobile data uses that line (not your home one).

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1. Roaming turned on for the eSIM line

Motorola: Settings → Network & internet → SIMs → (eSIM line) → Roaming turned on

2. eSIM as the data line

Network & internet → SIMs → under Data preference / Mobile data, pick the eSIM line and confirm it is active.

3. Force the network

Airplane mode 10 seconds → off
Restart the phone
Still nothing? On the eSIM line: Automatically select network → turn it off and pick a local carrier

Still at home? "No service" is normal

Most travel eSIMs only connect in the destination country. At home it shows "no service" and that is not a defect. Installing it doesn't use up the plan: the days usually start counting when you connect at the destination with roaming turned on.

⚠️ Never delete the eSIM from your phone. With most providers the QR code installs only once: deleting the line can mean losing the plan. Removing the eSIM is a last resort, and only with guidance from the support team of whoever sold it to you.

Frequently asked questions

Which Motorola phones have eSIM?

The Edge line (20 and later), Razr and several recent Moto G models. Check Network & internet → SIMs: if "Download a SIM" shows up, it has eSIM.